Service Portal
Welcome to the Clearlight Sauna Service Portal!
This portal provides quick self-guided access to essential resources, including maintenance guides, FAQs, warranty information, manuals, spec sheets, how-to videos and more! Use these tools for troubleshooting, best practices, and optimal performance of your sauna or portable wellness products.
Let’s begin by choosing a category below:
Haven’t received your product yet and have questions? CLICK HERE
Saunas
Residential Saunas
FAQs
General Questions
What are the power requirements for all of your saunas?
Please refer to the “Manuals & Spec Sheets” section for full electrical specifications of each model.
A quick reference sheet can be found here: Sauna electrical requirements
If you need further assistance, you may reach out to our service department at 800-798-1779 x3
How much will it cost to operate my sauna?
On average, it is approximatly ¢0.56/kwh at the highest rates and ¢0.25/kwh in the USA.
However, the national average in cents per kwh ranges between 13 -18 cents per kilowatt hr. If you like, you can calculate this on your own using a website site such as this one:
Electricity Cost Calculator
You will need to know how much you are paying currently per kilowatt in your area along with the wattage of the specific sauna.
Electrical specifications may be found either on your sales order or on the Clearlight website under each sauna model’s page or from the “Manuals & Spec Sheets” section below.
If you need further assistance, you may reach out to our service department at 800-798-1779 x3
How do I register my warranty?
Once your sauna has shipped out, you are automatically registered for warranty service. No other action is needed. For future reference, please make sure to retain your Sales Order (SO) Number.
If you need further assistance, you may reach out to our service department at 800-798-1779 X3
Where is my sauna’s serial number?
Your sauna’s serial number is found on a label on the underside of the access panel door where the power cord comes out of the unit.
Can I put my indoor sauna outside?
Yes, all Clearlight Infrared Sauna™ Models can be used outside with our optional water proof cover. Because we use high-pressure bindings and precision hand craftsmanship, our sauna cabinetry can endure outdoor humidity and dryness as long as you protect it with our waterproof cover.
Infrared saunas are designed to heat the human body, not the air. Only about 20% of the heat from our heaters goes to heat the air. Because of this, if you live in a place where the temperature gets below 40° F, we don’t recommend putting the sauna outside. It will take much longer for the cabin to warm up and it will not get as hot. Please consult one of our infrared sauna specialists for more information about putting your sauna outside.
Can I get my sauna professionally installed?
We do not assemble or install directly however, we do have a contracted company called the 153 Install Group.
You may reach out to them directly and and schedule online with our exclusive authorized installer in North America.
If you need further assistance, you may reach out to our service department at 800-798-1779 x3
Why is there a gap between the hinges?
The gap between the glass on the hinged side of the door is normal and is necessary to allow proper clearance for the hinges to open/close. While this does allow a small amount of heat to escape, it will not affect the overall performance of the sauna.
What should be the ambient temperature for optimal heating?
The ideal way to use any infrared sauna is to have the infrared heaters on the entire time producing the optimal infrared heat you desire.
Infrared heat is most effective at lower temperatures as sweat oils secrete at lower temperatures and this sweat is different than water sweat. Your Clearlight Infrared Sauna™ is designed to heat your body more so than to heat the cabin (about 80% of the heat heats your body and 20% of the heat heats the sauna cabin). The following is our recommendation for use of your sauna:
1) Turn your sauna on and warm it up for about 10-15 minutes. The True Wave™ heaters in your sauna will reach their optimal operating temperature in this amount of time.
2) After this short warm up time, get in the sauna and turn the thermostat up very high to ensure the heaters stay on continuously during your session. Generally, your infrared sauna session will range in temperature between 100 – 125°F.
3) Sit back and enjoy your sauna session. Since the key to infrared therapy is heating your body core, you will find that you sweat more sitting up in the sauna with your back lined up with the back wall heaters heating your body core from the back. This positions you in such a way that the front wall heaters will be heating your front body core.
4) During your session the temperature will slowly climb inside the sauna cabin. Remember, your Clearlight Infrared Sauna is heating your body more so than heating the air.
5) Stay Well Hydrated. We emphasize this because it is essential to stay well hydrated when using your sauna. It is estimated that 70% of people are dehydrated. When you are dehydrated, your body holds on to water and will not allow you to sweat very much. It is recommended to drink water before you get in the sauna and bring a quart of water into the sauna with you and drink it during your session.
Don’t be fooled by other manufacturers that offer constant infrared heat by reducing the output of their heaters. At the reduced output you are not receiving optimal infrared heat.
Troubleshooting Questions
Why doesn’t my sauna get to maximum temperature?
Your Clearlight Infrared sauna is best used between the optimal infrared range of 115°F and 135°F. Infrared therapy is intended to target your body directly with the infrared waves, rather than just heating the air around you. This allows the sauna to perform, and provide its benefits, at lower temperatures. Although the sauna can be set all the way up to 175°F (or 158°F on some models), it will not reach this temperature. We allow the temperature to be set much higher than the sauna will reach as a means to allow the heaters to remain on and active throughout the entire duration the sauna is in use. Otherwise, the heaters will shut off as soon as the set temperature is reached.
As long as all the heaters are warming and active, the sauna should be performing optimally.
If you need further assistance, you may reach out to our service department at 800-798-1779 x3
I'm getting a C5 error on my keypad's display.
The ‘C5’ error code indicates that the sauna’s smoke detector has been triggered. If you are using the Halo One in tandem with your sauna, the salt particles can trip the sauna’s smoke detector. You may temporarily disable the smoke detector to prevent this from occuring by using the steps below:
- Press and hold the power button to clear the C5 error.
- Turn the sauna on then press the AUX button 3 times
- The screen will show “COFF” for 2 seconds.
(This will turn OFF the smoke detector for the duration of that sauna session)
PLEASE NOTE: The NEXT time the sauna is turned on, it will turn the smoke detector back on.
If you are not using the Halo One and suspect there may be smoke present in the sauna, please shut off and unplug the sauna immediately as a precaution and contact our service department at 800-798-1779 x3
My Upgrade Door Heater or Red Light Tower is not working.
The auxiliary outlet in your sauna requires a special activation sequence to be performed prior to it functioning. Here are the steps to activate the auxiliary outlet:
- Power the sauna ON
- Press the F/C button to convert your display to CELSIUS
- Set the temperature as indicated below:
- Upgrade FS Door Heater – 60°C
- Red Light Tower – 50°C
- Press and hold the AUX button ~5 seconds.
Once the above steps have been performed, you may return your sauna to your desired settings. Please note that the activation will be reset anytime the sauna loses power (unplugged, shut off or tripped breaker, power outage, etc.) and will require reactivation.
If you need further assistance, please contact our service department at 800-798-1779 x3
Manuals & Specs
Sanctuary Models
Premier Models
Outdoor Models
How-To Guides
How to apply caulking (Outdoor models)
How to install a door handle
Warranty Information
Clearlight Residential Sauna Warranty Overview
Clearlight® offers extensive warranty coverage for its residential saunas, designed to provide long-term protection for both indoor and outdoor models.
Indoor Residential Saunas
- Limited Lifetime Warranty: Covers all key components, including:
- Sauna Cabin: The entire structure, including the wood.
- Heaters: Factory-installed heaters.
- Controls and Wiring: Factory-installed controls and electrical wiring.
- Audio Components: Factory-installed audio systems.
- Labor Coverage:
- 7 Years of Labor: Applies to both the sauna cabin and factory-installed components.
Outdoor Residential Saunas
- Limited Lifetime Warranty: Covers:
- Heaters
- Controls and Wiring
- Audio Components
- Sauna Cabin Coverage: The sauna cabin is covered for 5 years.
- Labor Coverage:
- 5 Years of Labor: Applies to both the sauna cabin and factory-installed components.
- Conditions: The warranty for outdoor saunas is valid only if the sauna is purchased with and kept continually covered by the specified Sauna Works water-resistant cover.
For more detailed information, you can download the full warranty document here
Maintaining Your Sauna
Regular Cleaning
- Wipe slats – ensure moisture is removed on the bottom slat nearest the bench seat, as moisture build up may cause mold
- Wipe down the Bench seat
- Wipe the charging station interior and glass door
- Clean all glass panels with glass cleaner and a soft cloth (including behind FS heaters)
- Leave the sauna doors open after the last session to air out the cabin overnight
- Wipe the glass roof in Sanctuary saunas, there will be a build up of dust over time
Routine Maintenance
- Check and adjust door alignment
- Check and tighten door hinge screws to 7.5Nm/66 in-lbs. using a precision torque wrench
- Check and tighten door handles
- Tighten the magnet screws at the base of the door
- Check and tighten the charging station door
- Check and repair benches as required
- Perform a temperature check on all heaters using a temperature gun
- Perform a sauna functionality test:
a) Heaters
b) Keypad
c) Sound & Bluetooth
d) Lights
Protecting & Maintaining
- Before using your sauna for the first time, clean the outside of the sauna with a damp cloth. Use your preferred furniture polish on the exterior.
- Place a towel on the floor and bench to absorb perspiration. Wash these often to maintain a clean and pleasant environment inside the sauna.
- Perspiration may darken the wood over time. This can be removed by a light sanding with a fine grit sandpaper.
Commercial Saunas
FAQs
General Questions
How much will it cost to operate my sauna?
Commercial cost to run your sauna: Click Here to view.
Electrical specifications may be found either on your sales order or on the Clearlight website under each sauna model’s page or from the “Manuals & Spec Sheets” section below.
If you need further assistance, you may reach out to our service department at 800-798-1779 x3
How do I register my warranty?
Once your sauna has shipped out, you are automatically registered for warranty service. No other action is needed. For future reference, please make sure to retain your Sales Order (SO) Number.
If you need further assistance, you may reach out to our service department at 800-798-1779 X3
Where is my sauna’s serial number?
Your sauna’s serial number is found on a label on the underside of the access panel door where the power cord comes out of the unit.
Can I put my indoor sauna outside?
Most Clearlight Infrared Sauna™ Models can be used outside with our optional water proof cover (some models are excluded. Please contact your sauna specialist for additional details regarding compatible models). Because we use high-pressure bindings and precision hand craftsmanship, our sauna cabinetry can endure outdoor humidity and dryness as long as you protect it with our waterproof cover.
Infrared saunas are designed to heat the human body, not the air. Only about 20% of the heat from our heaters goes to heat the air. Because of this, if you live in a place where the temperature gets below 40° F, we don’t recommend putting the sauna outside. It will take much longer for the cabin to warm up and it will not get as hot.
Please consult one of our infrared sauna specialists for more information about putting your sauna outside.
Can I get my sauna professionally installed?
We do not assemble or install directly however, we do have a contracted company called the 153 Install Group.
Please contact Dan to schedule a commercial location installation:
Email: dan@the153group.com
Phone: 317-894-2100 x20
Web: www.complete2install.com
If you need further assistance, you may reach out to our service department at: 800-798-1779 x3
Why is there a gap between the hinges?
The gap between the glass on the hinged side of the door is normal and is necessary to allow proper clearance for the hinges to open/close. While this does allow a small amount of heat to escape, it will not affect the overall performance of the sauna.
What should be the ambient temperature for optimal heating?
Clearlight offers our commercial customers the functionality of setting their saunas to run for 16 hours! Click HERE to see how.
If you find that the sauna gets too hot due to the longer runtime, you may consider lowering the set temperature inbetween clients to keep the sauna at a more comfortable temperature.
For a single-use session, please see the information listed below.
The ideal way to use any infrared sauna is to have the infrared heaters on the entire time producing the optimal infrared heat you desire.
Infrared heat is most effective at lower temperatures as sweat oils secrete at lower temperatures and this sweat is different than water sweat. Your Clearlight Infrared Sauna™ is designed to heat your body more so than to heat the cabin (about 80% of the heat heats your body and 20% of the heat heats the sauna cabin). The following is our recommendation for use of your sauna:
1) Turn your sauna on and warm it up for about 10-15 minutes. The True Wave™ heaters in your sauna will reach their optimal operating temperature in this amount of time.
2) After this short warm up time, get in the sauna and turn the thermostat up very high to ensure the heaters stay on continuously during your session. Generally, your infrared sauna session will range in temperature between 100 – 125°F.
3) Sit back and enjoy your sauna session. Since the key to infrared therapy is heating your body core, you will find that you sweat more sitting up in the sauna with your back lined up with the back wall heaters heating your body core from the back. This positions you in such a way that the front wall heaters will be heating your front body core.
4) During your session the temperature will slowly climb inside the sauna cabin. Remember, your Clearlight Infrared Sauna is heating your body more so than heating the air.
5) Stay Well Hydrated. We emphasize this because it is essential to stay well hydrated when using your sauna. It is estimated that 70% of people are dehydrated. When you are dehydrated, your body holds on to water and will not allow you to sweat very much. It is recommended to drink water before you get in the sauna and bring a quart of water into the sauna with you and drink it during your session.
Don’t be fooled by other manufacturers that offer constant infrared heat by reducing the output of their heaters. At the reduced output you are not receiving optimal infrared heat.
Troubleshooting Questions
Why doesn’t my sauna get to maximum temperature?
Your Clearlight Infrared sauna is best used between the optimal infrared range of 115°F and 135°F. Infrared therapy is intended to target your body directly with the infrared waves, rather than just heating the air around you. This allows the sauna to perform, and provide its benefits, at lower temperatures. Although the sauna can be set all the way up to 175°F (or 158°F on some models), it will not reach this temperature. We allow the temperature to be set much higher than the sauna will reach as a means to allow the heaters to remain on and active throughout the entire duration the sauna is in use. Otherwise, the heaters will shut off as soon as the set temperature is reached.
As long as all the heaters are warming and active, the sauna should be performing optimally.
If you need further assistance, you may reach out to our service department at 800-798-1779 x3
I'm getting a C5 error on my keypad's display.
The ‘C5’ error code indicates that the sauna’s smoke detector has been triggered. If you are using the Halo One in tandem with your sauna, the salt particles can trip the sauna’s smoke detector. You may temporarily disable the smoke detector to prevent this from occuring by using the steps below:
- Press and hold the power button to clear the C5 error.
- Turn the sauna on then press the AUX button 3 times
- The screen will show “COFF” for 2 seconds.
(This will turn OFF the smoke detector for the duration of that sauna session)
PLEASE NOTE: The NEXT time the sauna is turned on, it will turn the smoke detector back on.
If you are not using the Halo One and suspect there may be smoke present in the sauna, please shut off and unplug the sauna immediately as a precaution and contact our service department at 800-798-1779 x3
My Upgrade Door Heater or Red Light Tower is not working.
The auxiliary outlet in your sauna requires a special activation sequence to be performed prior to it functioning. Here are the steps to activate the auxiliary outlet:
- Power the sauna ON
- Press the F/C button to convert your display to CELSIUS
- Set the temperature as indicated below:
- Upgrade FS Door Heater – 60°C
- Red Light Tower – 50°C
- Press and hold the AUX button ~5 seconds.
Once the above steps have been performed, you may return your sauna to your desired settings. Please note that the activation will be reset anytime the sauna loses power (unplugged, shut off or tripped breaker, power outage, etc.) and will require reactivation.
If you need further assistance, please contact our service department at 800-798-1779 x3
Manual & Spec Sheets
How-To Guides
How to apply caulking (Outdoor models)
How to install a door handle
Warranty Information
Clearlight Commercial Sauna Warranty Overview
Clearlight® offers extensive warranty coverage for commercially used saunas, designed to provide long-term protection for both indoor and outdoor models.
Commercial Use Saunas
- 5 Year Limited Warranty: Covers all key components, including:
- Sauna Cabin: The entire structure, including the wood.
- Heaters: Factory-installed heaters.
- Controls and Wiring: Factory-installed controls and electrical wiring.
- Audio Components: Factory-installed audio systems.
- Labor Coverage:
- 5 Years of Labor: Applies to both the sauna cabin and factory-installed components.
- Conditions: The warranty for outdoor use saunas is valid only if the sauna is purchased with and kept continually covered by the specified Sauna Works water-resistant cover.
For more detailed information, you can download the full warranty document here
Maintaining Your Sauna
Regular Cleaning
- Wipe slats – ensure moisture is removed on the bottom slat nearest the bench seat, as moisture build up may cause mold
- Wipe down the Bench seat
- Wipe the charging station interior and glass door
- Clean all glass panels with glass cleaner and a soft cloth (including behind FS heaters)
- Leave the sauna doors open after the last session to air out the cabin overnight
- Wipe the glass roof in Sanctuary saunas, there will be a build up of dust over time
Routine Maintenance
- Check and adjust door alignment
- Check and tighten door hinge screws to 7.5Nm/66 in-lbs. using a precision torque wrench
- Check and tighten door handles
- Tighten the magnet screws at the base of the door
- Check and tighten the charging station door
- Check and repair benches as required
- Perform a temperature check on all heaters using a temperature gun
- Perform a sauna functionality test:
a) Heaters
b) Keypad
c) Sound & Bluetooth
d) Lights
Protecting & Maintaining
- Before using your sauna for the first time, clean the outside of the sauna with a damp cloth. Use your preferred furniture polish on the exterior.
- Place a towel on the floor and bench to absorb perspiration. Wash these often to maintain a clean and pleasant environment inside the sauna.
- Perspiration may darken the wood over time. This can be removed by a light sanding with a fine grit sandpaper.
FAQs
Curve Sauna Dome
How long should my sauna dome session last?
We recommend starting with a 20-30 minute session once a day. If you desire a longer session, please consult your physician. The maximum time that the unit can be set for is 60 minutes.
The temperature display number appears to be bouncing up and down, is this normal?
As the unit heats up, you may notice slight fluctuations in the digital numbers, which is the normal regulation process for maintaining the set temperature.
How do I clean and maintain my Curve Sauna Dome?
Curve Dome Sauna Curtains: Machine wash cold, Tumble dry low. Collapse the two domes only after they are completely cool. After use, wipe down the pillow with a mild anti-bacterial detergent, and use a clean towel to dry all surfaces.
How long does the Curve Sauna Dome take to heat up?
The warm-up time will be around 15 to 30 minutes, depending on the temperature setting. For your first session, we recommend that you do not set the unit temperature higher than five. The upper and lower dome can be adjusted separately for personalized comfort.
How do I enable/disable the timer buzzer/alarm?
Your Curve Sauna Dome controller can be set to provide audio feedback when your session ends. To set the buzzer alarm, press and hold the power button – this will illuminate the buzzer LED indicator light next to the power button, which indicates that the buzzer alarm is active. The same process can be used to disable the buzzer alarm (alarm will not sound when the LED indicator light is OFF).
Amethyst Infrared PEMF Mat
What are the benefits of the PEMF frequencies?
Our PEMF Mat features 10 strategically placed PEMF cores, personally crafted by Dr. Duncan to maximize healing benefits. The PEMF frequencies have been carefully designed to promote whole-body healing, with specific benefits for each waveform.
Level 1: 3Hz – Promotes relaxation and deep sleep.
Level 3: 10Hz – Reduces stress and encourages mindfulness, aiding in improved focus and memory.
Level 2: 7.8Hz – Enhances grounding and calming effects, ideal for recharging and reconnecting after day-to-day stress.
Level 4: 23Hz – Enhances mental function, concentration, and memory.
How do I clean my mat and mat cover?
Mat cover: Nylon 50%, Polyester/ polyamide composite fiber 45%. Polyester 5% Machine wash cold, tumble dry low.
Outer Mat material: Polyester 100%. Spot clean only with a damp cloth.
Manuals & Spec Sheets
Curve Sauna Dome
Amythyst PEMF Mat
Warranty Information
Your CURVE SAUNA DOME and/or AMETHYST INFRARED PEMF MAT is warranted to be free of defects in material and workmanship for:
RESIDENTIAL USE:
- Heaters: 7 years
- Workmanship: 7 years
- Electrical Components: 7 years
COMMERCIAL USE:
- Heaters: 5 years
- Workmanship: 5 years
- Electrical components: 5 years
This warranty extends only to the original retail purchases of the sauna and terminates upon transfer of ownership. For full warranty details, please refer to the warranty section of your user manual. If you require assistance regarding a warranty matter, please contact our service department at 800-798-1779 x3
Accessories & Addons
FAQs
Curve Sauna Dome
How long should my sauna dome session last?
We recommend starting with a 20-30 minute session once a day. If you desire a longer session, please consult your physician. The maximum time that the unit can be set for is 60 minutes.
The temperature display number appears to be bouncing up and down, is this normal?
As the unit heats up, you may notice slight fluctuations in the digital numbers, which is the normal regulation process for maintaining the set temperature.
How do I clean and maintain my Curve Sauna Dome?
Curve Dome Sauna Curtains: Machine wash cold, Tumble dry low. Collapse the two domes only after they are completely cool. After use, wipe down the pillow with a mild anti-bacterial detergent, and use a clean towel to dry all surfaces.
How long does the Curve Sauna Dome take to heat up?
The warm-up time will be around 15 to 30 minutes, depending on the temperature setting. For your first session, we recommend that you do not set the unit temperature higher than five. The upper and lower dome can be adjusted separately for personalized comfort.
How do I enable/disable the timer buzzer/alarm?
Your Curve Sauna Dome controller can be set to provide audio feedback when your session ends. To set the buzzer alarm, press and hold the power button – this will illuminate the buzzer LED indicator light next to the power button, which indicates that the buzzer alarm is active. The same process can be used to disable the buzzer alarm (alarm will not sound when the LED indicator light is OFF).
Amethyst Infrared PEMF Mat
What are the benefits of the PEMF frequencies?
Our PEMF Mat features 10 strategically placed PEMF cores, personally crafted by Dr. Duncan to maximize healing benefits. The PEMF frequencies have been carefully designed to promote whole-body healing, with specific benefits for each waveform.
Level 1: 3Hz – Promotes relaxation and deep sleep.
Level 3: 10Hz – Reduces stress and encourages mindfulness, aiding in improved focus and memory.
Level 2: 7.8Hz – Enhances grounding and calming effects, ideal for recharging and reconnecting after day-to-day stress.
Level 4: 23Hz – Enhances mental function, concentration, and memory.
How do I clean my mat and mat cover?
Mat cover: Nylon 50%, Polyester/ polyamide composite fiber 45%. Polyester 5% Machine wash cold, tumble dry low.
Outer Mat material: Polyester 100%. Spot clean only with a damp cloth.
Manuals & Spec Sheets
Curve Sauna Dome
Amythyst PEMF Mat
Warranty Information
Your CURVE SAUNA DOME and/or AMETHYST INFRARED PEMF MAT is warranted to be free of defects in material and workmanship for:
RESIDENTIAL USE:
- Heaters: 7 years
- Workmanship: 7 years
- Electrical Components: 7 years
COMMERCIAL USE:
- Heaters: 5 years
- Workmanship: 5 years
- Electrical components: 5 years
This warranty extends only to the original retail purchases of the sauna and terminates upon transfer of ownership. For full warranty details, please refer to the warranty section of your user manual. If you require assistance regarding a warranty matter, please contact our service department at 800-798-1779 x3
FAQs
Halo One
How long should my sauna dome session last?
We recommend starting with a 20-30 minute session once a day. If you desire a longer session, please consult your physician. The maximum time that the unit can be set for is 60 minutes.
The temperature display number appears to be bouncing up and down, is this normal?
As the unit heats up, you may notice slight fluctuations in the digital numbers, which is the normal regulation process for maintaining the set temperature.
How do I clean and maintain my Curve Sauna Dome?
Curve Dome Sauna Curtains: Machine wash cold, Tumble dry low. Collapse the two domes only after they are completely cool. After use, wipe down the pillow with a mild anti-bacterial detergent, and use a clean towel to dry all surfaces.
How long does the Curve Sauna Dome take to heat up?
The warm-up time will be around 15 to 30 minutes, depending on the temperature setting. For your first session, we recommend that you do not set the unit temperature higher than five. The upper and lower dome can be adjusted separately for personalized comfort.
How do I enable/disable the timer buzzer/alarm?
Your Curve Sauna Dome controller can be set to provide audio feedback when your session ends. To set the buzzer alarm, press and hold the power button – this will illuminate the buzzer LED indicator light next to the power button, which indicates that the buzzer alarm is active. The same process can be used to disable the buzzer alarm (alarm will not sound when the LED indicator light is OFF).
Amethyst Infrared PEMF Mat
What are the benefits of the PEMF frequencies?
Our PEMF Mat features 10 strategically placed PEMF cores, personally crafted by Dr. Duncan to maximize healing benefits. The PEMF frequencies have been carefully designed to promote whole-body healing, with specific benefits for each waveform.
Level 1: 3Hz – Promotes relaxation and deep sleep.
Level 3: 10Hz – Reduces stress and encourages mindfulness, aiding in improved focus and memory.
Level 2: 7.8Hz – Enhances grounding and calming effects, ideal for recharging and reconnecting after day-to-day stress.
Level 4: 23Hz – Enhances mental function, concentration, and memory.
How do I clean my mat and mat cover?
Mat cover: Nylon 50%, Polyester/ polyamide composite fiber 45%. Polyester 5% Machine wash cold, tumble dry low.
Outer Mat material: Polyester 100%. Spot clean only with a damp cloth.
Manuals & Spec Sheets
Curve Sauna Dome
Amythyst PEMF Mat
Warranty Information
Your CURVE SAUNA DOME and/or AMETHYST INFRARED PEMF MAT is warranted to be free of defects in material and workmanship for:
RESIDENTIAL USE:
- Heaters: 7 years
- Workmanship: 7 years
- Electrical Components: 7 years
COMMERCIAL USE:
- Heaters: 5 years
- Workmanship: 5 years
- Electrical components: 5 years
This warranty extends only to the original retail purchases of the sauna and terminates upon transfer of ownership. For full warranty details, please refer to the warranty section of your user manual. If you require assistance regarding a warranty matter, please contact our service department at 800-798-1779 x3
FAQs
Curve Sauna Dome
How long should my sauna dome session last?
We recommend starting with a 20-30 minute session once a day. If you desire a longer session, please consult your physician. The maximum time that the unit can be set for is 60 minutes.
The temperature display number appears to be bouncing up and down, is this normal?
As the unit heats up, you may notice slight fluctuations in the digital numbers, which is the normal regulation process for maintaining the set temperature.
How do I clean and maintain my Curve Sauna Dome?
Curve Dome Sauna Curtains: Machine wash cold, Tumble dry low. Collapse the two domes only after they are completely cool. After use, wipe down the pillow with a mild anti-bacterial detergent, and use a clean towel to dry all surfaces.
How long does the Curve Sauna Dome take to heat up?
The warm-up time will be around 15 to 30 minutes, depending on the temperature setting. For your first session, we recommend that you do not set the unit temperature higher than five. The upper and lower dome can be adjusted separately for personalized comfort.
How do I enable/disable the timer buzzer/alarm?
Your Curve Sauna Dome controller can be set to provide audio feedback when your session ends. To set the buzzer alarm, press and hold the power button – this will illuminate the buzzer LED indicator light next to the power button, which indicates that the buzzer alarm is active. The same process can be used to disable the buzzer alarm (alarm will not sound when the LED indicator light is OFF).
Amethyst Infrared PEMF Mat
What are the benefits of the PEMF frequencies?
Our PEMF Mat features 10 strategically placed PEMF cores, personally crafted by Dr. Duncan to maximize healing benefits. The PEMF frequencies have been carefully designed to promote whole-body healing, with specific benefits for each waveform.
Level 1: 3Hz – Promotes relaxation and deep sleep.
Level 3: 10Hz – Reduces stress and encourages mindfulness, aiding in improved focus and memory.
Level 2: 7.8Hz – Enhances grounding and calming effects, ideal for recharging and reconnecting after day-to-day stress.
Level 4: 23Hz – Enhances mental function, concentration, and memory.
How do I clean my mat and mat cover?
Mat cover: Nylon 50%, Polyester/ polyamide composite fiber 45%. Polyester 5% Machine wash cold, tumble dry low.
Outer Mat material: Polyester 100%. Spot clean only with a damp cloth.
Manuals & Spec Sheets
Curve Sauna Dome
Amythyst PEMF Mat
Warranty Information
Your CURVE SAUNA DOME and/or AMETHYST INFRARED PEMF MAT is warranted to be free of defects in material and workmanship for:
RESIDENTIAL USE:
- Heaters: 7 years
- Workmanship: 7 years
- Electrical Components: 7 years
COMMERCIAL USE:
- Heaters: 5 years
- Workmanship: 5 years
- Electrical components: 5 years
This warranty extends only to the original retail purchases of the sauna and terminates upon transfer of ownership. For full warranty details, please refer to the warranty section of your user manual. If you require assistance regarding a warranty matter, please contact our service department at 800-798-1779 x3
FAQs
Curve Sauna Dome
How long should my sauna dome session last?
We recommend starting with a 20-30 minute session once a day. If you desire a longer session, please consult your physician. The maximum time that the unit can be set for is 60 minutes.
The temperature display number appears to be bouncing up and down, is this normal?
As the unit heats up, you may notice slight fluctuations in the digital numbers, which is the normal regulation process for maintaining the set temperature.
How do I clean and maintain my Curve Sauna Dome?
Curve Dome Sauna Curtains: Machine wash cold, Tumble dry low. Collapse the two domes only after they are completely cool. After use, wipe down the pillow with a mild anti-bacterial detergent, and use a clean towel to dry all surfaces.
How long does the Curve Sauna Dome take to heat up?
The warm-up time will be around 15 to 30 minutes, depending on the temperature setting. For your first session, we recommend that you do not set the unit temperature higher than five. The upper and lower dome can be adjusted separately for personalized comfort.
How do I enable/disable the timer buzzer/alarm?
Your Curve Sauna Dome controller can be set to provide audio feedback when your session ends. To set the buzzer alarm, press and hold the power button – this will illuminate the buzzer LED indicator light next to the power button, which indicates that the buzzer alarm is active. The same process can be used to disable the buzzer alarm (alarm will not sound when the LED indicator light is OFF).
Amethyst Infrared PEMF Mat
What are the benefits of the PEMF frequencies?
Our PEMF Mat features 10 strategically placed PEMF cores, personally crafted by Dr. Duncan to maximize healing benefits. The PEMF frequencies have been carefully designed to promote whole-body healing, with specific benefits for each waveform.
Level 1: 3Hz – Promotes relaxation and deep sleep.
Level 3: 10Hz – Reduces stress and encourages mindfulness, aiding in improved focus and memory.
Level 2: 7.8Hz – Enhances grounding and calming effects, ideal for recharging and reconnecting after day-to-day stress.
Level 4: 23Hz – Enhances mental function, concentration, and memory.
How do I clean my mat and mat cover?
Mat cover: Nylon 50%, Polyester/ polyamide composite fiber 45%. Polyester 5% Machine wash cold, tumble dry low.
Outer Mat material: Polyester 100%. Spot clean only with a damp cloth.
Manuals & Spec Sheets
Curve Sauna Dome
Amythyst PEMF Mat
Warranty Information
Your CURVE SAUNA DOME and/or AMETHYST INFRARED PEMF MAT is warranted to be free of defects in material and workmanship for:
RESIDENTIAL USE:
- Heaters: 7 years
- Workmanship: 7 years
- Electrical Components: 7 years
COMMERCIAL USE:
- Heaters: 5 years
- Workmanship: 5 years
- Electrical components: 5 years
This warranty extends only to the original retail purchases of the sauna and terminates upon transfer of ownership. For full warranty details, please refer to the warranty section of your user manual. If you require assistance regarding a warranty matter, please contact our service department at 800-798-1779 x3